Frequently Asked Questions (FAQ)

Frequently Asked Questions

📦 What are the delivery times?

Orders are processed within 1 to 3 business days. Delivery then takes between 7 and 15 business days depending on your region. You will receive a confirmation email with a tracking number as soon as your order has shipped.

📏 How do I choose my size?

Each product page contains a detailed size guide. We recommend checking the measurements in centimeters rather than your usual sizes, as our products follow Asian sizing which may differ from North American sizes. If in doubt, opt for the larger size.

🔄 Can I return or exchange an item?

We accept returns within 14 days of receiving your order, provided the item is unworn, unwashed, and in its original packaging. To initiate a return, contact us at info@myalova.com with your order number.

🔍 How do I track my order?

As soon as your order is shipped, you will receive an email containing your tracking number. You can use this number on the carrier's website to track your package in real-time.

💳 Which payment methods do you accept?

We accept major credit cards (Visa, Mastercard, American Express), as well as Shop Pay, Apple Pay, and Google Pay for fast and secure checkout.

📬 Do you have other questions?

Do not hesitate to email us at info@myalova.com — we will respond within 24 to 48 hours (business days). 🧡